Zalvo Shipping Policy

At Zalvo, we aim to make every order simple, secure, and hassle-free. This Shipping Policy explains how your order is processed, dispatched, and delivered.

1. Order Processing

  • Orders are processed after successful order confirmation.
  • Orders are generally prepared for dispatch within 24–48 working hours.
  • Processing includes order verification, quality checking, packing, and preparation for shipment.
  • During sales, launches, or high-order periods, processing may take slightly longer.
  • Once your order has been dispatched, you will receive the relevant tracking details where available.

2. Delivery

  • Orders are generally delivered within 3–5 working days after dispatch.
  • Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond Zalvo's control.
  • The estimated delivery time does not include the 24–48 working hours required for order processing.
  • Customers are responsible for providing a complete and accurate delivery address and contact information.

3. Shipping Charges

Free Shipping is available on orders where the applicable shipping offer is displayed at checkout.

If any shipping charge applies to a particular order, it will be clearly displayed before checkout is completed.

4. Cash on Delivery

Zalvo may offer Cash on Delivery (COD) for eligible orders and locations.

  • COD availability depends on the delivery location.
  • Customers are expected to provide a valid phone number and remain available to receive the order.
  • Orders may be cancelled or restricted where repeated failed deliveries or suspicious ordering activity is identified.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Customers can use the tracking information to monitor the progress of their shipment.

6. Delivery Attempts & Failed Delivery

Our courier partner may make multiple delivery attempts.

An order may be returned to Zalvo if:

  • The customer is unavailable to receive the package.
  • The provided address is incorrect or incomplete.
  • The customer refuses to accept the package.
  • The courier is unable to complete delivery after the available delivery attempts.

If an order is returned due to an incorrect address, refusal, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

7. Damaged or Tampered Packages

If your package appears visibly damaged or tampered with at the time of delivery, please notify the courier immediately where possible and contact Zalvo as soon as possible.

For any shipping-related concern, customers should provide their order details and relevant photos/videos so the issue can be reviewed.

8. Lost or Delayed Shipments

Zalvo works with third-party courier partners for order delivery. While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our direct control.

If a shipment is significantly delayed or appears to be lost, Zalvo may coordinate with the relevant courier partner to investigate the shipment.

9. Address Changes

Customers should carefully review their shipping information before placing an order.

Address changes may only be accommodated before the order has been dispatched and are subject to feasibility.

Once an order has been dispatched, Zalvo cannot guarantee that the delivery address can be changed.

10. Returns & Exchanges

Shipping-related matters concerning returns or exchanges are governed by Zalvo's Return & Exchange Policy.

Please refer to that policy for information regarding size exchanges, defective products, incorrect products, return eligibility, return shipping, and refunds.

11. Force Majeure

Zalvo shall not be responsible for delays caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, or significant courier disruptions.

12. Customer Support

For questions regarding your order, shipping, or delivery, please contact:

Zalvo Customer Support
Email: thezalvo6@gmail.com
Working Hours: 24/7

We aim to respond to customer inquiries as soon as reasonably possible.

13. Policy Updates

Zalvo may update this Shipping Policy from time to time. Any changes will be reflected on this page and will apply to orders placed after the updated policy becomes effective.