Zalvo Return & Exchange Policy
At Zalvo, we want you to feel confident about every purchase. If there is an issue with your order, our Return & Exchange Policy explains when and how you can request an exchange or return.
1. Eligibility for Returns & Exchanges
Returns or exchanges may be accepted in the following cases:
- The product received is defective or has a manufacturing issue.
- The wrong product, size, or item was delivered.
- An eligible size exchange is requested, subject to availability.
Returns or exchanges due to change of mind, dislike of colour or style, or simply not wanting the product may not be accepted.
2. Exchange Request Period
Exchange requests must be submitted within 48 hours of receiving your order.
Requests submitted after this period may not be accepted.
3. Product Condition
To be eligible for an exchange, the product must:
- Be unused, unwashed, and unworn.
- Be free from stains, perfume, damage, or any signs of wear.
- Have all original tags and labels attached.
- Be returned with the original packaging.
- Be accompanied by the order details or invoice.
Zalvo reserves the right to reject an exchange request if the product does not meet these conditions.
4. Size Exchange
Size exchanges are subject to product availability.
If your requested size is unavailable, Zalvo may offer an alternative solution at its discretion.
Products purchased during special promotions or marked as final sale may not be eligible for size exchange.
5. Wrong or Defective Product
If you receive a wrong or defective product, please contact Zalvo within 48 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging and tags.
- A brief description of the issue.
Zalvo may request an unboxing video or additional evidence where necessary to verify a damage or defect claim.
6. Return & Exchange Shipping
If the exchange is required because Zalvo sent the wrong product or the product has a verified manufacturing defect, Zalvo will cover the applicable return and replacement shipping costs.
For size exchanges, return shipping arrangements and applicable charges may vary depending on the order and delivery location.
If a return or exchange is required because of an incorrect address, refusal to receive the parcel, or any other customer-related issue, the customer may be responsible for the applicable shipping charges.
7. Return Process
Do not send any product back without first contacting Zalvo and receiving confirmation from our support team.
Once your request is approved, our team will provide the necessary return instructions.
Returned products will be inspected after they are received. The exchange or return will only be processed once the product has been verified as eligible under this policy.
8. Non-Eligible Products
Products may not be eligible for return or exchange if they:
- Have been worn, washed, altered, or damaged by the customer.
- Have stains, perfume, makeup, or other marks.
- Are missing original tags or packaging.
- Show signs of use or wear.
- Are returned without prior approval from Zalvo.
9. Refunds
Zalvo primarily offers exchanges rather than cash refunds.
Where a refund is approved by Zalvo, the applicable refund method and processing time will be communicated to the customer.
Original shipping charges, where applicable, may be non-refundable unless the issue resulted from a verified error on Zalvo's part.
10. Failed or Unauthorized Returns
Zalvo is not responsible for products sent back without prior approval or without following the return instructions provided by our support team.
Any unauthorized return may be rejected and returned to the customer at the customer's expense.
11. Order Cancellation
Order cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been processed or dispatched, cancellation may no longer be possible.
12. Customer Support
For return or exchange requests, please contact:
Zalvo Customer Support
Email: thezalvo6@gmail.com
Working Hours: 24/7
Please include your order number and relevant details when contacting us so that we can assist you efficiently.
13. Policy Updates
Zalvo reserves the right to update this Return & Exchange Policy from time to time. Any changes will be reflected on this page and will apply to orders placed after the updated policy becomes effective.